FAQs

Customers (including foreigners) aged 18 years and above who are Singapore Residents.

Singapore Resident means a Singapore Citizen, Singapore Permanent Resident, or foreigner holding a Valid Work Permit, Employment Pass, Dependent Pass, Long Term Social Visit Pass or Student Pass Holder on the commencement of any Journey.

No, you can only buy BBM Travel InsuranceTM for a maximum of 31 consecutive days for your Journey.

Yes, BBM Travel InsuranceTM is applicable for leisure travel to Bintan Island, Batam Island and Malaysia including both East and West Malaysia.

A Family Plan provides cover for you, your Partner and any number of you and/ or your Partner’s Child(ren), grandchild(ren), niece(s), nephew(s) or cousin(s) who is/are a Singapore Resident aged between 1 month old and below 18 years old, or up to 23 years old whilst they are full-time students at an accredited institution of higher learning on the commencement of any Journey.

Partner means your spouse or de-facto with whom you have been living permanently with, for at least 3 months or more at the time of Accident or Sickness.

You and your Partner who are travelling together on the same Journey can purchase Couple Plan.

Child(ren) means your unmarried dependent Child(ren) including step or legally adopted Child(ren) who is/are at least 1 month old and below 18 years old.

Yes, you may purchase BBM Travel InsuranceTM for your legal Child if he/she is at least 1 month old and below 18 years old at the commencement of any Journey.
If your Child is under the age of 12 years old, he/she must be accompanied by an Adult for any Journey made during the Period of Insurance.
The benefits payable under the Policy will be subject to the limit for Child Insured Person.

You can buy BBM Travel InsuranceTM as long as your departure date is within 180 days from the date of application and you have not commenced your Journey.

Yes, you may purchase the BBM Travel InsuranceTM. For an Insured Person aged 65 years old and above, there are specified sum insured amounts on certain benefits.
Please refer to the Policy Wording for details of coverage.

Yes, these leisure activities are covered. However, hazardous activities, such as off-piste skiing, private white water rafting, mountaineering, trekking above 3,000 meters and scuba diving deeper than 30 meters are excluded.

Please refer to the policy wording for full details of exclusions.

There will not be any refund of the premium once the Certificate of Insurance is issued.

You can still buy BBM Travel InsuranceTM. However, pre-existing conditions which required medical advice or treatment during the 12-month period preceding the commencement of a Journey will be excluded.

You will receive your Policy via email upon successful application online.

You may contact our Customer Service Hotline at +65 6398 8797, (Mondays to Fridays, 9.00am to 5.00pm, excluding public holidays) or via email at dbscs.sg@chubb.com.

If you are overseas and require any emergency assistance, you can call 24-hr Chubb Assistance at +65 6322 2132.