Important Note: The BBM Travel Insurance does not cover any claims directly or indirectly related to COVID-19, its variations, or related strains. Please refer to our  FAQs for more details.




At Chubb Travel Insurance our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

For further questions on your claim, please call Customer Service at Tel: +65 6398 8797 (Mondays to Fridays 9am - 5pm, excluding public holidays).

What to do when faced with an event that is insured under your policy

  • In respect of medical claims you should submit claims to your private health provider prior to lodgment with Chubb Travel Insurance.
  • For Travel or Baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay.
  • Report baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
  • All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
  • For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

  1. You need to submit your claim within 30 days of the event giving rise to your claim.
  2. Submit your claim by using our Travel Online Claim Form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  5. For prompt assessment of your claim submit your claim form and supporting documentation by using our Travel Online Claim Form.
  6. Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
  7. Should you have any query in relation to your claim including a status update please contact our Claims at remembering to quote your policy and claim number.

Required documents to submit in support of your claim

All claims are required to be submitted with the following supporting documents:

  • Completed Claim Form
  • Travel booking confirmation and itinerary.

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:



Accidental Death
  • Copy of death certificate
  • Copy of coroner's dispositions and finding (if applicable)
  • Copy of toxicology report (if applicable)
Accidental Permanent Total Disablement
  • Medical practitioner's statement
Medical Expenses
  • Medical report
  • Proof of cost (e.g. doctor’s invoice/receipt)
Personal Liability
  • Letter of Demand of a claim made against you
Travel Delay
  • Notification from the airline or transport carrier confirming reason for the delay
Delayed Baggage
  • Airline baggage irregularity report or similar confirming delay
  • Travel itinerary
Loss of:
Personal Property and Baggage; or
Personal Money and Travel Documents
  • Any document that demonstrates proof of ownership
  • Any document that adequately supports the amount claimed (receipts or repair quotes)
  • Police report in the event of theft

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